Same-Day Sick Virtual Visits

Schedule a virtual visit to see a provider for common, non-emergent medical conditions.

Appointments available:

Monday - Thursday: 7am - 4pm
Friday: 7am - 11am

Schedule an Appointment

Click here to view Same-Day Sick Virtual Visits FAQs

Note: Virtual care is not for serious or life-threatening concerns. If you need emergency care, call 911.

Quality care where you are

When you have a mild illness or health concern, you can schedule a virtual visit to get quality care without leaving home. 

With a virtual same-day sick visit, a KRMC provider will meet with you via video chat to evaluate your symptoms and create an individualized treatment plan. All you need is a computer, tablet, or smartphone.

Most health plans cover virtual care, and the cost is usually similar to that of an office visit. Check with your insurer to learn more. Note: patients must be located in the state of Arizona.

Virtual visits are available for common medical conditions, such as:

How does a virtual visit work?

All you need is a smartphone, tablet, or computer with a microphone, camera, and speaker.

Step 1: Schedule an appointment through the My KRMC Health Portal. If you don't have an account, you'll need to create one. Please use the name that is on your ID.

Step 2: When it's time for your appointment, log in to your portal account. You will enter a virtual "waiting room." When your provider is ready to begin your appointment, they will join you in the portal via video call.

Step 3: Your provider will evaluate your condition and symptoms, ask questions about your health history, and create a care plan for you—including prescription medications as needed. 

Have Questions?

Take a look at our FAQs or give KRMC's support team a call at 1(928) 263-4500.

How to prepare for your visit

Before your visit

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• Complete the required forms, including pre-registration and conditions of service
• Complete a tech check to ensure that your device, camera, and microphone are ready (click here to test)
• Check your email to review instructions for your appointment
• Enter the platform early so you don't feel rushed (you can log in up to 20 minutes before your appointment time)

What to have on hand for your visit

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• Names and phone numbers of other doctors you see
• Your health insurance member ID card and photo ID 
• A list of all medicines and supplements you take and why you take them 
• Advance care planning information

During your visit

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• Make sure you are in a quiet and comfortable environment free of distractions
• Be honest and share details about your health
• If you're not sure you understand everything, ask your provider
• Ask about any tests or medicines you might need 
• Tell your provider about any specialists you’re seeing 
• Talk about your emotional, social, and mental health needs

Know where to go

Some common conditions can be evaluated through a virtual visit, but many others require in-person care. If you’re unsure what level of care is appropriate for your condition, click here.

Need help with your patient portal account?

Our team can help you:

• Sign up for a My KRMC Health Portal account
• Reset your password
• Navigate the patient portal

If you are an established patient age 18 or over, or you need to create a portal account for someone under 18, please contact portal support via email at MKHP.HIM@azkrmc.com or by phone at (928) 263-4500.

If you have never been seen at KRMC and are 18 or over, click here to create an account.