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COVID-19 FAQs, March 2020

Situation Update




Kingman, Arizona, March 17, 2020

Kingman Regional Medical Center issues COVID-19 update
At this time, KRMC has limited testing capabilities for COVID-19.

Kingman Regional Medical Center (KRMC) announced updated measures to address coronavirus disease COVID-19:

Virtual Visits with KRMC Care Anywhere

People who have respiratory symptoms are advised to stay at home and complete a virtual visit through KRMC Care Anywhere. As we deal with the coronavirus, KRMC has waived all fees associated with Care Anywhere. All visits are free, and no insurance is required. For more information or to start a visit, go to

Testing for COVID-19

While KRMC is screening every patient and visitor, our testing capabilities are limited, as is the case in many other places throughout the United States. Screening means asking about symptoms and contact with others to identify possible exposure to COVID-19.

We cannot currently offer on-demand testing to the general public. Testing is reserved for patients who meet certain criteria for symptoms and exposure. If you are concerned about your symptoms and possible exposure, complete a virtual visit with KRMC Care Anywhere.

We ask that patients with respiratory symptoms not visit our Urgent Care at this time.

Restricted Hospital Entrance

All non-emergency access to the hospital will be through the main entrance, where visitors will be screened for illness in the lobby. KRMC has erected a tent near the Emergency Department entrance to screen patients. Patients who exhibit respiratory symptoms will be treated in a separate designated area outside the Emergency Department to minimize exposure to respiratory illness.

Precautionary Measures and Social Distancing

Hospital visitation is limited, see our updated visitor policy.

Though we currently have no confirmed cases in Mohave County, KRMC advises the public to behave as though COVID-19 is present in the community.

While we understand that people have work and other obligations, we urge the public to stay at home except for essential needs. We recommend keeping a distance of at least six feet between you and other people when leaving your home for necessities.

Wash your hands frequently with soap and water for at least 20 seconds. If you cannot wash your hands, clean them with a hand sanitizer of at least 60% alcohol.

KRMC Coronavirus Call Center

KRMC has established a call center to address questions about COVID-19. If you have additional questions, or if you do not have the capability to complete a virtual visit, contact KRMC’s Coronavirus Call Center at (928) 263-3456.



Kingman Regional Medical Center (KRMC) is working closely with state, and federal health officials to prepare for possible instances of COVID-19 in our community. We are also collaborating with other area hospitals and the Mohave County Department of Public Health to coordinate our local response. 

KRMC complies with U.S. Centers for Disease Control (CDC) guidance for hospitals and healthcare providers.

We will continue to share resources and updates on this page to keep you informed. 

If you have additional questions or concerns, contact KRMC's Coronavirus Call Center at 928-263-3456. 


What is COVID-19?

COVID-19 is a newly recognized respiratory illness caused by a novel coronavirus. It was first identified in China in late 2019 and has since spread to other countries throughout the world, including the United States.

Since COVID-19 is newly recognized, it is not completely understood by health experts. Investigations to learn more are ongoing. The U.S. Centers for Disease Control (CDC) maintains a public website that provides reliable information based on the most current scientific knowledge. Regular updates are posted on the CDC site as new information becomes available.

How does COVID-19 spread?

It is thought that COVID-19 spreads through respiratory droplets produced when an infected person coughs or sneezes. The invisible droplets can land in the mouths, noses, or eyes of people who are nearby (within about 6 feet). They can also land on nearby objects and surfaces.

A person can also be exposed and potentially infected by touching an object or surface that has the virus on it― and then touching their own mouth, nose, or eyes. It is thought that the virus can possibly live on surfaces for a period of time. This is why personal precautions, such as hand-washing and avoiding touching your face, are so important.

What is my risk of exposure to COVID-19?

According to the CDC, most people in the United States are at low risk of exposure to COVID-19.  However, with new cases emerging in some U.S. locations, people in those affected areas could have a somewhat higher risk of exposure.

People who recently visited or live in an area where a sustained outbreak of COVID-19 is occurring are at moderate risk of exposure. That is, they have increased likelihood of being exposed to the virus.  (An “outbreak” is when considerable person-to-person spread occurs in a community. Recent examples include locations in China, Italy, and South Korea.)

People who are at high risk of exposure are those in close contact with someone who is infected with COVID-19— especially household members and caregivers, including healthcare providers.

It is important to note that people who are exposed to the virus may not necessarily get sick.  If they do get sick and they’re otherwise healthy, symptoms are usually mild.

From what we know so far, people who are elderly or who have underlying health conditions (like heart disease or diabetes) are more likely to have serious illness with COVID-19.

See the Centers for Disease Control and Prevention (CDC) Guidelines for high-risk individuals.

How can we protect ourselves and others against COVID-19?

The following precautions are extremely important to possibly avoid illness and greatly reduce the spread of COVID-19 and other viral disease (such as the flu) in our community: 

  • Avoid close contact with people who are sick.
  • Cleanse your hands often. Wash with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Stay home when you are sick.

What are the symptoms of COVID-19?

People who become ill with COVID-19 have a fever, cough, and trouble breathing.


What should I do if I feel sick?

If you do not feel well, STAY HOME.  Call your health care provider or use KRMC’s online telemedicine service―Care Anywhere to determine whether you need further medical care. However, if you have chest pain, severe breathlessness, or another emergency, call 911.

At the present time, cold and flu viruses are common in our area. Whether you have seasonal flu, the common cold, or something else, it’s very important you stay away from others when you’re sick.

If you have the symptoms described above and plan to see a healthcare provider or go to urgent care, please clean your hands before entering any healthcare facilities. Stations with hand sanitizer are located at entrances in the hospital and at all KRMC clinics.

What if I’m exposed to COVID-19?

STAY HOME if you believe you have been exposed to COVID-19― even if you are not showing any symptoms. Call your health care provider or use KRMC’s online telemedicine service― Care Anywhere to obtain further instructions for monitoring your condition and seeking medical care. 

Is KRMC screening patients for COVID-19 exposure?

At this time, KRMC is screening all patients for possible COVID-19 exposure when they come to any of our outpatient clinics, urgent care, emergency department, or the main hospital for medical care.

Screening means asking about symptoms, travel history, and contact with others to identify possible exposure to COVID-19.

Where can I learn more?

Please visit the following websites for reliable, up-to-date information:


If you have additional questions or concerns, contact KRMC's Coronavirus Call Center at 928-263-3456.