Fast Facts About Your Stay

Fast Facts About Your Stay

An A-Z guide to services and amenities at KRMC to help with your stay.

An ATM is located on the main floor, inside the cafeteria dining area. 

The KRMC Café is located on the main floor of the hospital.

Calling Your Nurse
Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

Coffee Kiosk
KRMC’s Healing Grounds coffee kiosk is located in KRMC’s main lobby.

Fire Safety
We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will come to you and provide assistance.

Flowers are delivered to patient rooms by KRMC volunteers. Please note that flowers are not allowed in intensive care units.

Gift Shop
The KRMC Gift Boutique is located in the hospital lobby on the main floor.

Interpreting Services
KRMC provides free interpreting services for patients who are deaf/hard-of-hearing or who do not speak English.

Housekeeping Services
KRMC’s Environmental Services department is dedicated to keeping your room and restroom clean and sanitized. Our housekeeping staff will clean your room daily.

If you have a spill or accident, please call ext. 5660 for immediate housekeeping assistance.

Internet Access
KRMC provides wireless Internet access for laptop computers or other electronic devices. When connecting to the Wi-Fi, select “Guest.” Please be advised that this is not a secure connection and it’s recommended that you not transmit sensitive or private information when using the public Wi-Fi.

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

Patient Identification Band
When you are admitted to the hospital, you will receive a personal identification band, which is placed around your wrist. This ID band contains important information that helps us protect your safety. Make sure every caregiver checks your ID before giving you any medicine, treatment, or procedure. Never remove the band while you’re in the hospital.

Pastoral Care
Patients and their loved ones can call upon our group of volunteer ministers at any time. Simply ask your nurse to request these services. You can also find a meditation room on the main floor.

Personal Belongings and Valuables
Please ask your nurse to have your valuable items deposited in our hospital safe during your stay. You will receive a written receipt for all items.

To claim your valuables, present the receipt to your nurse when you’re discharged. KRMC does not accept responsibility for items of value unless they are deposited in the safe.

If you lose something, please notify your nurse right away, and we will make every effort to help you find it.

Public Restrooms
For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Room Temperature
At KRMC, all rooms are centrally heated and air conditioned. If your room temperature is not comfortable, please notify your nurse.

KRMC’s Security Department provides protection and a safe environment for patients, visitors, and employees. Officers are on duty 24 hours a day.  They are also available to escort you to your car and assist with other security needs. Dial 1559 to contact security.

Smoking is strictly prohibited at all KRMC facilities and on hospital grounds, including parking lots and ramps. If you need to smoke, please ask your nurse about using nicotine replacement products (gum or patches) during your stay.

All patient rooms are equipped with a phone for local calls. To place a local call, dial 9 followed by the phone number.

Each patient room has a television. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. A channel listing in available in your patient guide located in your room. Please ask a staff member if you have any questions on using your TV.

Please be considerate of others by keeping the volume down and turning off your TV at bedtime.

Vending Machines
Vending machines for beverages are located at the outside entrance to KRMC’s emergency department.

Wheelchairs are available in all hospital units. If you need a wheelchair please ask your nurse and strictly follow instructions on how to use it.  To prevent falls, make sure your wheelchair is locked when you get in or out of it. Never step on the footrest.

What kind of medical care would you want if you were too ill or hurt to express your wishes? Advance directives are legal documents that let others know your wishes about the type of care you want. They will only be used if you become unconscious or too ill to speak for yourself.

Advance directives can include:

  • Living Will – This set of instructions explains the type of life-prolonging medical care you wish to accept or refuse. It can include your wishes about the use of resuscitation (CPR) if your heart stops, a ventilator if you stop breathing, or feeding tubes or IVs if you cannot eat or drink.
  • Durable Power of Attorney – For healthcare: This is a legal document that names someone who can make medical decisions for you if you’re unable to do so. For finances: You also have the right to appoint someone or the same person to help manage your finances if you cannot.

Completing advance directives

Now is the best time to make decisions about your medical care should you become too ill to speak for yourself. You do not need a lawyer to make an advance directive. However, in Arizona, a valid advance directive must be properly witnessed.

The office of the Arizona Attorney General provides free advance directive forms online. If you need assistance with completing an advanced directive, please talk to your doctor or contact KRMC’s Patient Relations representative at 928-263-3854.

Always bring copies of your advance directives when you come to KRMC for inpatient or emergency care

If you have advance directives, make certain to bring copies with you when you come for hospital care. Doctors and other healthcare providers are legally obligated to follow your advance directives. However, in order to honor them, we must be aware of them and what they say. It is up to you and those close to you to ensure that copies are provided to your medical providers.

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