Help us Help You with Your Care
At Kingman Regional Center, our goal is to provide you high-quality medical care in a safe environment. While in our care, we will often ask you about your comfort level and needs. We encourage you to always let us know whenever you need something and how we can better help or serve you.
Effective communication is key to your recovery
The hospital can be a confusing and overwhelming place and you may feel uncomfortable speaking up when something doesn’t make sense to you. However, it is your health we’re dealing with and it extremely important that you let us know how you’re feeling and if you have questions about your care.
- Ask About Medical Terms: If you hear a medical term you don’t understand, ask what it means.
- Teach Back: After you get instructions or an explanation, repeat back what you heard so you can double-check that you understood.
- Take Notes: Write down any key facts our staff tells you so you won’t forget.
It will also help to share answers to the following questions with your nurse.
- What language do you prefer to speak?
- Do you need glasses, hearing aids or other devices to help you communicate with hospital staff
- Do you prefer to hear, see, or read health information?
- Do you have any cultural, ethnic or religious-based special needs?
Be involved in your care
Please speak with your nurse or nursing leader if you have any questions or concerns about your care. It is especially important to:
- Tell your nurse if something doesn’t seem right.
- Tell your nurse whenever you are in pain.
- Know what time you normally get medicine and tell your nurse if you don’t get it
- Request drawings or illustrations to help you learn about your condition.
- Read and understand all medical forms before signing.
- Ask if you need information explained.
Choose a support person
A trusted friend or family member can be a big help during your hospital stay. At KRMC, you can also choose a support person to be present throughout your stay, unless that person’s presence impacts your health or the rights or safety of other patients.
A support person can:
- Ask questions you might not think of and write down information
- Double-check your medicines and treatment
- Watch for signs your condition is getting worse and ask for help.
Please inform your nurse of who you’ve picked to be your support person.