Kingman Regional Medical Center (KRMC) announced today that a batch of incorrect bills was mistakenly sent to thousands of former patients of KRMC. The statements are dated February 24, 2017 and were mailed on February 27th. They are expected to begin arriving at customers’ homes later this week.
According to Brenda Levy, Assistant Director of KRMC’s Patient Financial Services, the hospital uses an automated billing system. A software glitch caused the system to automatically print and mail statements for accounts that may still be pending insurance payment. These accounts date as far back as 2014.
Valid bills were also mailed at the same time, so Ms. Levy urges everyone to carefully review any KRMC bills received over the next two weeks. Please contact Patient Financial Services at 928-263-3534 if your statement appears incorrect.
Ms. Levy states “We have fixed the system and want to assure our customers that although they may receive an incorrect statement, their account at the hospital is accurate. Therefore we strongly urge you to call us if you have questions.”
She adds, “We realize that this error may result in possible confusion or inconvenience to our customers and we are truly sorry.”