When to Call 911


If you're unsure if you or someone else requires emergency medical assistance, CALL 911!

911 service is available throughout northwestern Arizona.  But often, during a medical emergency, people are unsure whether or not to call 911.  It is important to know that 911 operators are trained to help you determine the extent of the emergency and the best actions for proper care of the victim.

Calling 911 is the most important thing you can do in an emergency!

Making the call for help can save a life! It is the most important thing any person can do in an emergency situation. Whenever you or someone else is seriously ill of injured, even if you are unsure if help is needed, do not hesitate, MAKE THE CALL!

Other times to call 911

In addition to medical emergencies, also call 911 if there is a fire or explosion, electrical wires down, fast moving or quick rising water, any presence of gas, any motor vehicle accident, or any situation where people cannot be easily moved, call for help. Do not assume that someone else has already called, MAKE THE CALL YOURSELF!

When you call 911, remember to:

  • Speak calmly and clearly
  • Give your name and phone number
  • Give the specific location of the person in need (address, nearest highway marker, etc.)
  • Observe and describe the victim's condition as specifically as possible (for example:  difficulty breathing, right leg appears broken, etc.)
  • Don't hang up until the operator tells you to. The operator may need more information.Also, teach your children how to place an emergency call, in case you are seriously ill or injured.

If you call 911 from a cell phone in Mohave County, Arizona

You can call 911 from your cell phone throughout Mohave County as long as you're in range of a cell tower (most every area, except for a few remote locations).

Note that even if your phone is out of minutes or if you don't have roaming capability, you can still call 911.  Therefore in an emergency, always try 911 (even if you think it won't work).

It is especially important for people calling 911 from cell phones to tell the emergency operator the specific location of the emergency (address, highway marker, etc.).  Currently in Mohave County, cell towers provide only very general information about the location of a caller.*

If you live in an outlying area in Mohave County

If you are one of the many people in northwestern Arizona who live in a remote outlying area away from city services, 911 is a lifesaver!   However, if you only have cell phone service, emergency responders may need more than just your address to find your home.*   Therefore, planning ahead can save precious time in an emergency:

  • Know the nearest highway mile post number to your home (For example: Highway 93 Southeast of Kingman, mile post 94)
  • Make sure all roads leading to your home are clearly marked with a unique identifier (street sign, post with a colored ribbon, etc.)
  • Write down clear specific driving directions to your home and keep them near your phone.  During an emergency, reading these directions can help alleviate confusion in communicating your location.
  • If you or someone you know has a global positioning system (GPS) device, find out the GPS coordinates for your home. You may also get the GPS coordinates at Mohave County Geographic Information Systems.  Write down the coordinates in a way that you can verbally communicate them over the phone.  (For example: 110o 30" 40.8' N should be written as: 110 degrees,  30 minutes,  40 point 8 seconds,  north).  Make certain the coordinates are correct for your location and keep them near your phone.  (Contact Mohave County GIS for assistance with GPS coordinates.)

*According to Mohave County officials, the county is in the process of implementing a system that will tell emergency responders the specific location of a 911 caller who is using a cell phone. (A system is in place to identify the location of callers using a land line.)  Until the cell phone location system is fully operational, the above steps are highly recommended for those who live in outlaying areas who only have cell service.  For further information, go to: Mohave County Geographic Information Systems