KRMC journal

CEO message – summer 2010

Jul 18

KRMCHealthWise Comments Off

Very few of my heroes have been the typical ones you think about — you know — the sports superstars, movie stars, or others who are revered in the press. Instead, I have always respected and admired the people who go about quietly doing acts of service that make an impact in other people’s lives. They aren’t looking for recognition; they simply work to help others because it is the right thing to do.

Because of my position at KRMC, I have the opportunity to hear about many special acts of service by our employees and volunteers almost every day. For many years, we have used a special program called A.C.E. (Acknowledging Committed Employees) to recognize staff members who commit “acts of kindness.”

Patients and fellow employees share stories on pre-printed forms about caring service or acts that go above and beyond to meet patients’ needs. Some of those stories are posted on a large board near our cafeteria for people to read. These stories inspire and encourage all of us who want to make a difference in people’s lives.

Just today, I received a note telling the story of one of our nurses who, when she discovered that her disabled patient lived in a small trailer with no air-conditioning, gave the patient money to buy a portable a/c unit. This example of unselfishness is not unique. I know of staff that have used their own money to buy clothes for accident victims, taken care of dogs for hospitalized travelers, and arranged a hospital wedding for a terminally ill patient. I can share hundreds of such stories that have occurred at KRMC over the years.

In my experience at KRMC and other healthcare institutions, I have come to realize that healthcare workers are some of the most compassionate people around. They provide a great service in sometimes very difficult circumstances. I hope you will join me in thanking and recognizing our quiet “heroes.” Their compassion for others makes our community a much better place for all of us.